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How We Built the ACE Mobile App on Voxeo CXP

Nearly two months ago, Waterfield Technologies was approached by Tobias Goebel of Aspect regarding our interest in building the 2014 Aspect ACE mobile web app. Tobias and I have a long history of...

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Customer Experience Metrics, Cloud Delivery Drive WFM Demand

A couple of weeks ago I received a call from Leonard Klie at CRM Magazine.  He was writing an article about how customer experience could be maximized and wait time in the queue could be minimized...

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Image may be NSFW.
Clik here to view.

How We Built the ACE Mobile App on Voxeo CXP

Nearly two months ago, Waterfield Technologies was approached by Tobias Goebel of Aspect regarding our interest in building the 2014 Aspect ACE mobile web app. Tobias and I have a long history of...

View Article

Customer Experience Metrics, Cloud Delivery Drive WFM Demand

A couple of weeks ago I received a call from Leonard Klie at CRM Magazine.  He was writing an article about how customer experience could be maximized and wait time in the queue could be minimized...

View Article
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